Create a visible list of obligations, due dates, assumptions, dependencies, and evidence requirements. Tie each item to a measurable deliverable and a communication artifact clients will see. Review it biweekly with stakeholders, update statuses transparently, and capture lessons learned to accelerate the next audit.
Design clear screens for requesting, renewing, and revoking access to accounts or data. Show purpose, scope, frequency, and storage location in plain language. Log consent events immutably, export reports on demand, and include a help article clients can forward to internal reviewers without extra explanation.
Document who owns KYC, card issuance, dispute handling, SAR filing, and ledger reconciliation between your company, the sponsor bank, and the BaaS platform. Validate this understanding in writing, create runbooks for incidents, and rehearse handoffs using drills that mirror plausible client escalations.